FAQ

Do you have a rental minimum?


We do not have a rental minimum. Our large inventory enables us to accommodate requests ranging from a single item order to large event orders.




How do I confirm my order?


All orders are confirmed on a first come, first serve basis. To confirm your rental order, a signed Client Service Agreement (CSA, i.e. contract) is required along with a 50% non-refundable deposit payment.




How can I pay for my rentals?


We accept check and all four major credit cards (Visa, Discover, Mastercard, & American Express). Payment may be mailed, accepted in-person or by credit card via an emailed authorization form, or over the phone.




I changed my mind after signing my contract; can I make changes?


Absolutely! The signed contract is required specifically to hold the rental items for your event. We recognize that numbers are likely to fluctuate as your event date approaches, but encourage you to make a “best guess” estimate when placing your original order and make any adjustments when you become aware of them. Final changes should be made a minimum of two (2) business days prior to the event installation date. Please note, additional items are subject to availability of the product.




What does your labor fee include?


Our labor fee includes everything that has to happen to get rentals ready for your event such as: pulling, cleaning, loading, installing, striking, unloading, re-cleaning, and restocking. This is to ensure you receive the best quality product.




What do delivery and trucking fees include?


Our delivery and trucking fees are strictly for the truck rental and drive time to get to/from the venue. It is a flat rate / per truck. However, deliveries outside local areas are subject to additional fees.




When is my final payment due?


Your remaining balance (total less deposit) is due seven (7) days before the event install date unless otherwise specified.




What happens if I damage an item or it goes missing?


We realize that accidents happen. After returning the items from your event, our warehouse crew will count and check that all items have come back. If items are damaged, you will be charged a repair or replacement cost. Damages include, but are not limited to: any burn, cut, tear, stains and/or excessive melted wax on fabric and/or furniture that results in an item no longer suitable for re-rental. If items are missing, we allow up to (14) fourteen days after the event date to find the missing items before charging a full replacement cost.




Will I get to keep any items you have to purchase for my event?


The answer depends on the items purchased. If we made custom signage or decals for your event, including specific names, logos or event dates, we will mark those items as "sale" and you can retain them after the event's completion. If we purchased general items for your event (i.e. furniture pieces, small accessories, specific drape colors), we will retain those items after the event's completion due to their re-rentability.




Does the labor fee change if I have a late night or weekend event?


Labor fees are determined by many factors. Last minute orders and after-hour deliveries/pick-ups will accure extra charges.




What if I don't see my question answered here?


Please feel free to reach out! You can call, email, or find us on various social media platforms.




Are you event planners?


We are first and foremost a luxury design and rental decor firm. We work in tandum with planners, florists, and other designers to create your vision. We do not provide day-of coordination or other planning packages.